Refund Policy
At Amarilis Flowers, we understand that plans can change. We aim to make our refund and rescheduling process as smooth and transparent as possible for our customers.
Order Cancellations & Refunds
If you decide to cancel your flower delivery before it has been picked up or delivered, we are happy to provide a full refund for the bouquet.
For pickup orders, a full bouquet refund is available provided the order has not yet been collected. Please note that delivery fees are non-refundable.
Once an order has been successfully delivered, it cannot be cancelled and is no longer eligible for a refund.
Refunds generally take between four to six business days to process. We appreciate your patience during this time.
---Damaged Items
We take great care to ensure that all products arrive in excellent condition. However, if you receive a product that has been damaged, we will gladly offer a replacement.
To request a replacement, please email a clear photograph of the damaged item to sales@amarilisflowers.ca. Once reviewed, our team will confirm the damage and assist you promptly.
At Amarilis Flowers, we strive to respond to all customer inquiries quickly and efficiently.
---Need More Information?
If you have any questions regarding our refund policy, feel free to contact us at sales@amarilisflowers.ca or call us at 647-362-2451.
Our team is available seven days a week and happy to assist you.